Return & Refund Policy

Effective Date: August 25, 2026

Thank you for purchasing from us. We are committed to providing quality products and a smooth customer experience. This Return & Refund Policy explains the conditions under which products may be returned, replaced, or refunded.

1. Return Eligibility

Customers may request a return if:

• The product received is damaged or defective.

• The wrong product was delivered.

• The product received is materially different from the product ordered.

• The product has a manufacturing or packaging defect.

Return requests must be submitted within 7 days of delivery. The product should be unused, unopened, and in its original packaging unless the return is being requested because the product arrived damaged or defective.

Customers should provide the order number, photographs or videos of the product, and a brief description of the issue when submitting a return request.

2. Damaged or Defective Products

If your product arrives damaged, leaking, broken, defective, or otherwise unusable, please contact us within 48 hours of delivery.

We may request clear photographs or a video showing the condition of the package and product. After verification, we may offer:

• A replacement at no additional cost; or

• A refund, depending on the circumstances and availability of the product.

Please retain the original packaging until the issue has been resolved.

3. Wrong Product Received

If you receive a product different from the one you ordered, contact us within 7 days of delivery.

After verification, we will arrange a replacement with the correct product. Where the error is on our part, the applicable return and replacement shipping costs will be covered by us.

4. Refund Process

Once a return is approved, we will provide instructions for returning the product, if a physical return is required.

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be processed within 5–7 business days after approval. The time required for the amount to appear in your bank account, card, or payment method may vary depending on the payment provider.

5. Replacement Policy

Where a replacement is approved, we will dispatch the replacement product after the return is verified or received, where applicable.

Replacement availability may depend on stock. If the same product is unavailable, we may offer an alternative product of comparable value or provide a refund.

6. Shipping Charges

If the return or replacement is due to our error, such as a wrong, damaged, or defective product, we will bear the applicable return/replacement shipping costs.

For approved returns arising from other eligible circumstances, the customer may be responsible for return shipping charges.

Original shipping charges may be non-refundable unless the return is due to our error or a defective/damaged product.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

If you wish to cancel an order, please contact us as soon as possible with your order details. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

If a cancellation is successfully approved before shipment, any eligible refund will be processed according to our refund process.

8. Non-Returnable Products

The following products may not be eligible for return or refund:

• Products that have been opened or used, unless they are defective or damaged.

• Products returned after the applicable return period.

• Products damaged due to improper storage, handling, misuse, or unauthorized modification.

• Products returned without the original packaging where the packaging is necessary for verification or safe return.

• Products purchased through unauthorized sellers or third-party sources.

• Products that are otherwise excluded from return eligibility under applicable law.

9. Inspection and Approval

All returned products may be inspected before a replacement or refund is approved.

Submitting a return request does not automatically guarantee approval. We reserve the right to reject a return request if the product does not meet the eligibility requirements described in this policy, subject to applicable consumer protection laws.

10. How to Request a Return or Refund

To request a return, replacement, or refund, please contact our customer support team and provide:

• Order number

• Customer name

• Date of purchase

• Reason for the return

• Photographs or video of the product, where applicable

• Any other information reasonably required to verify the issue

Our support team will review the request and provide the next steps.

11. Refund Processing Time

Once a refund has been approved, we generally process it within 5–7 business days.

The actual time for the refunded amount to reach your account may vary depending on your bank, card issuer, payment gateway, or other payment provider. We are not responsible for delays caused by third-party financial institutions.

12. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy from time to time. Any changes will become effective when the updated policy is published.

13. Contact Us

For questions regarding returns, refunds, cancellations, or replacements, please contact our customer support team using the contact details provided on our website or order confirmation.

Note: This policy is intended as a general template. It does not limit any mandatory rights or remedies available to customers under applicable consumer protection laws.