Shipping policy
Shipping Policy
Effective Date: August 25, 2026
Thank you for choosing our products. We aim to process and deliver every order safely and efficiently. This Shipping Policy explains our order processing, delivery, shipping charges, and related procedures.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Processing times may occasionally be longer during holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Time
After dispatch, estimated delivery times are generally:
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Within India: 3–7 business days
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Remote or difficult-to-reach locations may require additional time.
Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the courier service, destination, weather, holidays, local conditions, and other circumstances beyond our control.
3. Shipping Charges
Shipping charges are calculated based on factors such as:
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Delivery location
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Order weight and dimensions
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Shipping method
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Courier service
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Applicable taxes or fees
Any applicable shipping charges will be displayed before the order is completed.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
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Full name
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House/building number
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Street/locality
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City
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State
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PIN code
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Contact telephone number
We are not responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address provided by the customer.
5. Order Tracking
Where tracking is available, customers will receive tracking information after the order has been dispatched.
Customers can use the provided tracking details to monitor the shipment through the applicable courier service.
6. Delayed Deliveries
Although we work with shipping partners to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
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Courier delays
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Severe weather
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Natural disasters
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Public holidays
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Transportation disruptions
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Incorrect address information
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High shipping volumes
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Government or regulatory restrictions
If your order is significantly delayed, please contact our customer support team with your order number.
7. Failed or Missed Delivery
If a delivery attempt is unsuccessful because the recipient is unavailable or the address cannot be located, the courier may make additional delivery attempts or return the package to us.
If the package is returned because of an incorrect address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.
8. Damaged Package
If your package appears damaged, leaking, opened, or tampered with when delivered, please:
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Take clear photographs or videos of the package before opening it, where possible.
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Contact us as soon as possible.
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Provide your order number and supporting photographs or videos.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
9. Wrong or Missing Product
If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.
We may request photographs, videos, or other information to verify the issue. Once verified, we will arrange an appropriate replacement or refund according to our Return & Refund Policy.
10. International Shipping
Unless specifically stated on the product or checkout page, we currently offer shipping primarily within India.
International shipping, where available, may be subject to additional shipping charges, customs duties, taxes, import restrictions, and other charges imposed by the destination country. Such charges are generally the customer's responsibility.
11. Shipping Restrictions
Certain locations may not be serviceable by our courier partners.
If we are unable to deliver an order to the provided address, we may contact the customer to arrange an alternative delivery address or cancel the order and provide any applicable refund.
12. Cancellation After Dispatch
Once an order has been dispatched, it may not be possible to cancel the shipment.
In such cases, the customer may need to receive the order and follow the applicable return procedure described in our Return & Refund Policy.
13. Contact Us
For questions about shipping, tracking, delivery delays, or your order, please contact our customer support team using the contact details provided on our website or order confirmation.
Note: Delivery estimates are provided for guidance only. Shipping times may vary depending on the destination and circumstances affecting the courier network.